Unpaid (or due) invoices are visible under Outstanding balances Due by month/day/year – the invoice hasn’t been paid yet and is due for payment.Paid – the invoice has been paid in full.When checking the status of your invoices, you’ll see one of the following labels: If you receive a debit note, you can follow the instructions specified on it. You can read more on how credit notes work. Keep in mind that credit notes can’t be refunded to your bank account – you can use them to pay future invoices. This will either be a credit note or a debit note. The original invoice will remain valid and we’ll issue a separate document with the amount to be deducted or added to the original invoice. If an invoice states the wrong amount, we won’t send a new invoice. An agent will get back to you with more information on the payment methods available in your country, such as direct debit, online payments or local payment providers. Select the topic Invoices and commission and the subtopic Other. Click Edit bank details on the Bank details pageįor any questions about your payment method, please send us a message via the extranet inbox.Click Finance and select either Bank details or Financial settings. If you make your payments via direct debit, you can update your current payment method or bank details by following these instructions: You’ll be able to see the details of the bank account in which you receive payouts and, if you pay by direct debit, the bank account from which you make payments. To check your current payment method and bank details, log in to the extranet, click Finance and select Bank details or Financial settings. You can also learn what to do if you are on the multiple property payment plan.Ĭhecking or updating your current payment method You don’t need to send us a proof of payment unless our Finance team asks for it. It can take approximately seven working days for received payments to be reflected in the extranet, so an invoice may stay marked as unpaid/overdue for a few days after you’ve paid it. A separate commission invoice will be issued and then payment is due to. Stripe Users, Hybrid BT and Hybrid 2.0 BT receive an invoice with the gross amount of the reservations. You can find the various payment methods available globally under Finance, in the Financial overview tab, under Payment information.Īll invoices contain the necessary steps you need to follow to pay under the Payment Due date and if any payment needs to be made. Online payment or payment option through a payment service provider (PSP) – via the extranet, you select the invoice you want to pay in the Invoices tab, under Finance, and click on the button available for the selected invoice.Bank transfer – 's bank details are included in the invoice, under the due date. Don’t forget to include your property ID and invoice number as the payment reference, as they are necessary for us to identify your payment and process it correctly. If you want to verify why the payment failed, please contact your bank. The invoice will then have to be paid via bank transfer. If the direct debit fails, the invoice will appear overdue. Direct debit – payment will be directly debited from the account you provided in the Bank details tab, under Finance. Invoices will be marked as paid on the day we send the payment request to your bank.The three main ways of paying your invoices are: Paying your invoice can differ based on the payment method you selected in the extranet. You can also find your current and past invoices in the extranet by clicking Finance, then Invoices.īe advised that partners from certain areas might receive invoices for VAT/GST in a separate document. You can read more about what reservations are included in your invoices. Your property is invoiced for all reservations that were completed in the previous month. They are also emailed to the address found in Account settings. Checking or updating your current payment methodĬommission invoices are posted in the extranet under Finance, in the Invoices tab.
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